Frequently Asked Questions

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Before you travel

What is the minimum age and experience required to book a Setsail sailing holiday?
The Skipper must have sufficient sailing experience to sail and handle a yacht of the size and type chartered and be assisted by at least one other person over the age of 18.
For flotilla: 2 competent crew, 1 of which has recently skippered a small sailing yacht or 2 crewmembers with regular dinghy sailing experience and basic navigational skills that are able to reef and moor.
Bareboat Charter: either sailing experience to Day Skipper level (practical & theory) or an ICC qualification and the relevant practical experience.
NOTE: If sailing in Greece or Croatia the skipper will need to have the above mentioned qualifications( Day Skiper / ICC) but must also be assisted by at least one other person with sailing experience who is over the age of 18.
Learn to Sail, Skippered or Instruction: no previous experience is required.

What deposit is required at the time of booking?
Flotilla - If booking a flight inclusive holiday £200pp.
If making your own travel arrangements £100pp.
Bareboat – 30-50% of the charter fee is required, however if booking the BVI's a deposit of 50% is standard. If flights are provided, an additional deposit or full payment will be required at the time of booking.
Sail & Stay – You will be advised of the additional amount required in your quotation to secure the land-based element.

Is an outboard included?
All flotilla yachts come with an outboard engine as standard. If you have booked a bareboat holiday you will be advised within your quotation if one is included, if not you will have the option to request one at an additional charge.

What if I need to make changes to my booking e.g. add additional passengers?
We will do our best to accommodate any changes to your booking subject to yacht and flight availability, however all changes will incur an administration fee.

What are your opening hours?
Our office is open from 9am – 5:30pm from Monday to Friday and between 10am-1pm on Saturdays during the summer months. If the office is not manned please leave a message on our answer-machine and we will get back to you.

Why should I/ we take out personal travel insurance?
We advise that all members of your party have adequate travel insurance in place once you have booked your holiday for the following reasons: If you have to cancel prior to departure due to unforeseen circumstances, loss of baggage, if you suffer personal injury, incur any medical expenses and/or require repatriation.

How do I obtain a booking form?
We normally send a booking form by email once you have booked your holiday. However if you would prefer you can download one from our website www.setsail.co.uk and click on booking form.

When do I need to pay the final balance?
Your final balance will fall due and need to be paid 10 weeks prior to your holiday. For holidays booked anytime less than 10 weeks prior full payment is required. If paying by credit card a surcharge will be added.

Will I incur a late payment charge?
Any late payments will incur a 2% charge by whatever means (cheque, debit of credit card).

When should I expect to receive my flight tickets/e-ticket?
We aim to have your flight tickets/e-ticket with you around 2 weeks prior to your departure or earlier if possible.

What travel documents will I need to take with me?
Besides your flight tickets/e-ticket you will need to take your passports (with a minimum of 3 months validity after your return date of travel for most destinations), Visa’s if required, Travel Insurance Documents, E111 cards (for Europe) and a new £10 note per person (for Turkey).

What does (TOD) ticket on departure mean?
A ticket on departure means we have arranged for you to collect your flight tickets at the airport before checking in. e.g. If you book a very last minute holiday we may not be able to get your tickets to you in time.

What does (API) mean?
Advanced Passenger Information. This is required by all airlines and must be submitted online prior to travel. If you have booked a flight inclusive package Setsail will do this on your behalf.

I have a dietary request, can you help?
We will do our best to ensure that your request is met by passing it on to the airline, however no special request can be guaranteed and not all flight companies include an in-flight meal. If on flotilla the lead crew will also be advised. Please try to let us know this information at the time of booking.

What currency do I need?
Turkey – Turkish Lira
Croatia – Kuna & Euro
Greece – Euro
Spain – Euro
BVI’s – US Dollars

Are bed-linen and/or shower towels provided?
All flotilla yachts come with bed linen and shower towels as standard. If you have booked a bareboat holiday you will be advised within your quotation if these are provided. Note: There may or may not be an additional charge.

Can I take a suitcase?
We suggest that you use lightweight soft holdall type bags as there is little to no storage for suitcases and holdalls are easier to carry on board.

What is the minimum validity I need on my passport?
Most countries require you to have at least 3 months after your return date. However, if travelling to Croatia or the B.V.I.’s, 6 months may be required. For up to date information please check with the appropriate embassy/high commission or consulate.

Do I need a visa?
Please refer to General Information shown on page 11 of the 2012 pricing supplement.

Should I take my original sailing licences?
Yes – you may be asked for these at check-in and/or in the ports you visit.
Note: Photocopy your passports and sailing qualifications and leave the copies at home in case your originals are lost so you have a record of the details.

What footwear should I take?
Take flat soled shoes and avoid anything with black soles as they will mark the deck. If this is your first sailing holiday we would suggest that rather than splashing out on an expensive pair of deck shoes, a pair of basic lace up pumps with a white or clear soles will suffice.

Do I need a waterproof?
It is always good to take/carry a lightweight waterproof just in case. A fleece or jumper can also be handy as the temperature drops in the evenings in early and late season.

How much money should I take?
This is a difficult question to answer as everyone has different budgets. To give you an idea if on flotilla you should expect to pay around £15 per person, per night for an evening meal, excluding drinks. If sailing in Turkey a lot of the ports are remote and have no ATM or bank facilities therefore you will need to pay in local cash.

What clothes shall I take?
Swimwear, hat, t-shirts & shorts, jumper/fleece and a pair of trousers just in case.

What little extras do you recommend I pack?
Tea towels, hand towels, hand wash, your favourite tea bags/instant coffee, small bin liners, a sarong and/or a lightweight shirt to cover up with if you burn easy.

Handy hints

Take your holiday insurance paperwork with you just in case.
Don’t forget your beach towels, sun cream and sunglasses.
Pack your 12 volt charger to re-charge your mobile phone.

Flights & transfers

What is the luggage allowance?
Most airlines now only include hand baggage as standard, therefore we normally add up to 20kg hold baggage at £20-28 per person before confirming a price for your flight inclusive holiday. We will normally advise you of this when sending out your flight tickets.

Does my flight seat come with a meal?
Most airlines DO NOT include in-flight meals as standard. If you require them please call us on 01787 310445 with card details in respect of the £12-15 per person charge. Note: This optional extra will apply to all persons on your booking if added.

What time is check-in?
Check-in usually opens between 2 and 3 hours before departure. This is sometimes shown on your flight tickets or ticketless paperwork, however we would suggest that you check-in at least 2 hours prior to your flight. If you are a larger group or family you may wish to allow more time.

How long is the flight?
Turkey – approx 4 hours
Greece – approx 3½ hours
Croatia – approx 2½ hours
Majorca – approx 2¼ hours
Tortola (Caribbean) – 8 hours to Antigua then a 30 minute hop over to Beef Island
Phuket (Thailand) approx 12 hours

Time differences?
Turkey – GMT + 2
Greece – GMT + 2
Croatia – GMT + 1
Majorca – GMT + 1
Tortola - GMT – 4
Thailand - GMT + 7

Will I be met at the airport and transferred to the yacht?
If you have booked a flight inclusive flotilla holiday your airport transfers are included. You will be met at the airport and transferred to the appropriate base.

Occasionally we can pre book airport transfers for both flotilla and bareboat clients who are making their own travel arrangements. If this is required please advise at the time of booking or at least 1 month prior to travel giving all your flight details (airport, flight numbers & all timings) by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Payment will either be to the UK office or local.

When on holiday

How do I pay for my evening meal?
Turkey - As most of the ports of call are small bays you will need to pay with local currency.
Greece - In a small number of places credit cards are accepted. There may be an ATM in the bigger towns where you can obtain local currency.
Croatia - Most ports/towns will have a bank and/or an ATM or exchange facilities.

What kind of moorings should I expect?
Most places are stern-to onto a town quay or a private pontoon with the occasional night at anchor.

The yachts

Do the flotilla yachts have:
Buoyancy aids - yes
Holding tanks - yes
Wheel steering - yes
Electric anchor winch - yes
Bimini - yes

Can I charge my mobile?
Yes, all yachts have the 12 volt charger socket (cigarette type) like in a car.

“ Setsail and enjoy your holiday ”